Return/Refund Policy

Return & Refund Policy – Shypora

At Shypora, we are committed to delivering high-quality, trendy products at great value. As a dropshipping-based business, our return and refund policies are tailored to ensure fairness while maintaining operational efficiency.

📦 General Policy

Due to the nature of our dropshipping model, returns and refunds are not offered under normal circumstances. However, we do support returns or refunds in the following specific situations:

✅ Eligible Scenarios

  • You received a damaged, broken, or incorrect item (e.g., wrong product delivered).
  • Return eligibility depends on the specific product and is clearly mentioned on each product page.
    Please check the product listing to know if returns are allowed for that item.

⏰ Timeframe

  • You must report any issues within 48 hours of receiving your order.
  • Requests submitted after 48 hours will not be eligible for return or refund.

🎥 Required Proof

  • A clear unboxing video is mandatory to initiate a claim.
  • This video must clearly show:
  • The outer package condition
  • The product being removed from the package
  • The damage/issue being claimed

📩 How to Request a Return or Refund

Please email us at support@shypora.com with the following:

  • Your Order ID
  • A brief description of the issue
  • The unboxing video

Our support team will evaluate your request and respond promptly. If approved, we may issue a replacement or a refund, at our discretion.

🔁 Important Notes

  • All refund decisions are final and subject to verification.
  • Returns are not accepted for reasons like change of mind, size issues (if size chart is followed), or delivery delays caused by third-party carriers.

📝 Additional Information

  • Customs & Taxes: In some cases, local duties or import taxes may apply. These are the customer’s responsibility.
  • Lost or Delayed Shipments: Contact us within 7 days of the expected delivery date if your order hasn’t arrived. We’ll assist in tracking or resolving the issue.
  • Product Availability: Our catalog features fast-moving, trend-based items. If a product becomes unavailable after purchase, we will offer an alternative or issue a full refund.

We appreciate your trust in Shypora. Our team is always here to help and ensure your shopping experience is smooth and satisfactory.